Payment Gurus
POS Systems Terminals Card Processing Cash Discount ATM Programs Recurring Billing Gift & Loyalty High-Risk Processing About Contact
Help Sign in Get started
Home/Terminals/Help/FD150 Quick Reference

First Data FD150 Quick Reference Guide.

Everything you need to operate your First Data FD150 credit card terminal — setup, daily transactions, end-of-day procedures, and the most common troubleshooting steps. Bookmark this page or print it for reference at the terminal.

Payment Gurus support
(888) 556-7356
M–F · 9am–5pm ET · Talk to a real person
First Data 24/7 support
(800) 542-1894
24 hours · 7 days a week · for FD150 device issues
Email support
support@paymentgurus.com
Tracked in our ticket system · Best for account or statement requests

Jump to a task

The most common things you'll need to do on the FD150 — tap a card to skip directly to the steps.

Set up the terminal Load paper Run a sale Issue a refund Adjust a tip Void a transaction Print batch summary Close the batch Change date & time Fix VXN Error 13
Initial setup

Set up the terminal.

One-time setup procedure when you first receive the FD150. You'll only do this once — typically when the terminal is first delivered or after a hardware swap.

  1. Turn the terminal upside down so the bottom is facing up and you can access the connection ports.
  2. Pull the latch in the center of the underside to release the plastic back panel and expose the ports.
  3. If your setup includes an external PIN pad, install it first. Locate the port marked with a black USB icon and plug in the PIN pad's USB cable.
  4. Connect your network or phone line:
    • Ethernet (recommended) — plug your ethernet cable into the port marked with three yellow boxes.
    • Phone line — plug the phone cord into the port marked with a blue telephone icon.
  5. Insert the black power cord into the power port on the side of the terminal.
  6. The terminal will power on automatically. You'll see "Loading" on the screen, followed by the home screen once startup completes.
Tip: If you don't see "Loading" within 30 seconds of plugging in the power cord, double-check that the power cord is fully seated and the wall outlet is live.
Maintenance

Load a paper roll.

The FD150 uses standard 2¼" thermal paper rolls. Keep a spare roll near the terminal — they go fast in busy retail and restaurant environments.

  1. Locate the paper bay at the top of the terminal.
  2. Lift the black latch on top of the terminal to open the paper bay.
  3. Place the new paper roll into the bay with the shiny (thermal) side facing up and feeding away from the terminal screen.
  4. Pull a few inches of paper through so it hangs outside the bay.
  5. Close the paper bay firmly until you hear it click shut.
  6. Tear off any excess paper sticking out.
Common mistake: If your receipts come out blank, the paper is loaded upside-down. Open the bay, flip the roll so the thermal side faces up, and close it again.
Daily operation

Run a sale.

The standard transaction flow on the FD150. Works for chip, swipe, tap, and manually keyed transactions.

  1. From the home screen, tap Sale.
  2. Enter the dollar amount of the sale on the keypad.
  3. Press the green Enter key.
  4. If tips are enabled for your account, the terminal will prompt for a tip. Either enter the tip amount or press Cancel (red X) to skip.
  5. The terminal will prompt you to present payment:
    • Chip card — insert the card into the slot at the bottom of the terminal.
    • Magnetic stripe — swipe the card through the side reader.
    • Contactless / mobile wallet — tap the card or phone to the contactless symbol on the screen.
    • Phone or mail order — key in the card number manually.
  6. Select Credit or Debit when prompted.
  7. The terminal processes the transaction. A merchant receipt prints automatically from the top of the terminal.
  8. To print a customer copy, tap Yes when prompted.
Daily operation

Issue a refund.

Use this procedure to return funds to a customer's card. Refunds should generally go back to the original payment method.

  1. From the home screen, tap Other.
  2. Tap Refund.
  3. Enter the refund amount on the keypad.
  4. Press the green Enter key.
  5. Present the customer's card the same way you would for a sale (chip insert, swipe, tap, or manually key in).
  6. Select Credit or Debit.
  7. The terminal processes the refund and prints a confirmation receipt.
  8. To print a customer copy, tap Yes when prompted.
Note: Refunds typically take 3–5 business days to appear on the customer's statement, depending on their card issuer.
Daily operation

Adjust a tip after the transaction.

Restaurants and service businesses often need to add a tip after the initial transaction (e.g., when the customer writes the tip on the printed receipt and hands it back). Use this procedure before closing the batch for the day.

  1. From the home screen, tap Other.
  2. Tap Enter Tips.
  3. The terminal will prompt for the transaction's sequence number. Find this on the printed receipt (usually labeled "SEQ #" or similar).
  4. Enter the sequence number and press the green Enter key.
  5. The transaction's details appear on screen. Confirm this is the correct transaction, then tap Edit Tip.
  6. Enter the tip amount on the keypad.
  7. Press the green Enter key to confirm.
Important: All tip adjustments must be made before you close the batch for the day. Once the batch is settled, adjustments can no longer be made through the terminal.
Daily operation

Void a transaction.

Use Void when you need to cancel a transaction before the batch is closed (the customer changes their mind, wrong amount was entered, etc.). After batch close, you'll need to issue a refund instead.

  1. From the home screen, tap Other.
  2. Tap Void.
  3. The terminal will prompt for the transaction sequence number. Find this on the printed receipt.
  4. Enter the sequence number and press the green Enter key.
  5. The transaction's details appear on screen. If correct, tap OK.
  6. The terminal processes the void and prints a confirmation receipt.
Void vs. Refund: Voids remove the transaction from the batch entirely (the customer's card is never actually charged). Refunds happen after settlement and create a new transaction that returns funds. Always void before close-out if you can — it's cleaner and customers see the charge disappear instead of seeing two transactions.
End of day

Print a batch summary.

Run this report at any time during the day to see all transactions currently in the open batch. Useful for reconciling against your POS or sales log before closing.

  1. From the home screen, tap Other.
  2. Tap Report.
  3. Tap Batch Totals.
  4. Tap Print Report.
  5. The terminal prints a summary of all sales, refunds, and voids currently in the open batch.
End of day

Close the batch (settlement).

Close the batch at the end of each business day to send your day's transactions for settlement. Funds typically settle to your bank account within one business day.

  1. From the home screen, tap Other.
  2. Tap Close Batch.
  3. The terminal processes the batch — this may take 15–30 seconds.
  4. The terminal prints a settlement receipt confirming the batch close. Keep this for your records.
Note: Most FD150 terminals are configured to auto-close at a set time each night (typically 11pm local). If yours auto-closes, you don't need to manually close the batch — but you can still run the manual close any time if you want to settle earlier.
Configuration

Change the date and time.

If the terminal's clock drifts (which can happen after a power outage or daylight savings change), update it through the settings menu.

  1. Tap the orange tools icon in the upper-right corner of the home screen.
  2. Tap Date/Time.
  3. Enter the new date in MMDDYYYY format. Example: October 28, 2026 = 10282026.
  4. Press Enter.
  5. Enter the current time in military (24-hour) format. Example: 2:30 PM = 143000. Format is HHMMSS.
  6. Press Enter.
  7. Press the red Cancel key repeatedly until you return to the home screen. Verify the updated date and time at the top of the display.
Troubleshooting

Fix "VXN Error 13".

This error typically appears when the terminal's Device ID (DID) needs to be cleared and re-synced with the processor. The fix takes about 30 seconds.

  1. From the home screen, tap the orange tools icon in the upper-right corner.
  2. Tap Settings.
  3. Tap Credit.
  4. Tap Clear DID.
  5. When prompted for a password, enter the default: 990712
  6. Run any small test transaction (e.g., a $1 sale on your own card, which you can immediately void). This forces the terminal to pull a fresh DID from the processor.
  7. The error should now be cleared. Resume normal operation.
If the error persists after running through these steps, contact First Data 24/7 support at (800) 542-1894 or reach us at (888) 556-7356 during business hours.

Still stuck? We're here.

If you've worked through this guide and still need help, give us a call or email support. During business hours you'll talk to someone who knows your account. After hours, First Data's 24/7 support is available for device-specific issues.

Call (888) 556-7356 Email support