Most processor support is a call center reading from a script. Ours isn't. During business hours, you get someone who actually knows your account. After hours, our IVR routes you to the right specialist line. Email is monitored around the clock and tracked in our ticketing system so nothing falls through the cracks.
When you call us during business hours (M–F · 9am–5pm ET), you talk to someone who actually knows your account. Not a call center. Not a tier-one rep reading from a flowchart. Not someone who has to escalate every question to a manager.
After hours, we won't pretend our office is staffed when it isn't. Instead, our IVR routes you to the right specialist line so you get help from people who can actually fix the problem — Dejavoo's 24/7 support for Dejavoo terminals, PAX's support team for PAX devices. For account changes and non-urgent questions, email support@paymentgurus.com. Every email is tracked in our ticket system — nothing falls through the cracks, and you have a record.
The point isn't that we never use automation. The point is that automation isn't the front door.
If you call (888) 556-7356 outside business hours, our IVR routes you to the right manufacturer's support line. Direct numbers below if you'd rather skip the menu.
For any Dejavoo P, QD, or Z terminal. Their support team handles device errors, reprogramming, connectivity issues, and hardware troubleshooting.
For any PAX A-series terminal. Their support handles RMAs, device errors, and PAXSTORE / firmware updates. After hours, email or wait for next business day.
For FD130, FD150, and Clover terminals. Call them directly for device errors, batch issues, and device replacements — 24 hours a day, 7 days a week.
Most issues have a known fix. Below is a curated set of resources from us, from your terminal manufacturer, and from your processor portal — organized by what you're trying to do.
New to merchant services? Start with our FAQ page — common questions about approvals, pricing, cash discount, high-risk, and more.
Direct links to Dejavoo's official quick reference guides for the most-placed terminals, by line and use case. Each opens in a new tab on Dejavoo's site.
PAX's official support hub. Video tutorials, knowledge base, documents, and ticket submission.
Sign in to your processing portal to view statements, transactions, batches, and account details. Use the portal that matches your merchant account.
For account-level changes — bank account on file, business address, contact info, ownership changes, chargeback responses, or PCI compliance — submit a ticket. Tickets go into our queue, get auto-categorized, and we respond within one business day. Prefer a real-time conversation? Call us and we'll walk you through the forms on the phone.
Built by us, for the terminals our merchants actually use. Setup, daily transactions, end-of-day procedures, and the most common troubleshooting — in our own words. For Dejavoo and PAX terminals, see the manufacturer guides above.
Setup, sales, refunds, voids, batch close, tip adjustments, and troubleshooting for the FD150 countertop terminal.
Open guide Need another guide?If there's a procedure on another terminal that's tripping you up, email us. We use real merchant questions to decide which guides to build next.
Email supportIf self-help didn't solve it, submit a ticket and we'll respond within one business day. Prefer to talk it through? Call us during business hours and you'll reach someone who knows your account.